Frequently Asked Questions

There is the option to purchase any of our Personalised Tags with or without Ribbons. If you choose to have them supplied with Ribbons, the ribbons will be White Double Sided Satin.

Absolutely — if you’d like a different quantity, just email enquiry@theloveliesstore.com with the tag design and the amount you need, and we’ll send you an invoice.

Yes — the price you see already includes printing, so you won’t be surprised by hidden extras. If anything is ever unclear, we’re here to help.

Once you have placed your order, please email your Table Plan to enquiry@theloveliesstore.com. This needs to be in a typed format i.e. Word, Excel or typed into the body of an email. Please note we do not accept pictures/images of Table Plans. Please ensure all spellings, capitalisation and grammar are correct as details will be printed exactly as provided. If you are having a long Top Table, please list this from left to right, if you were stood looking at the table.

Yes, most of our designs have matching stationery available so you can keep everything beautifully coordinated. If a design has only just been added and you can’t see every matching item yet, we may still be able to make it for you — just get in touch.

No, there isn’t a minimum order quantity on any of our items. You can order exactly what you need, whether that’s one piece or a full set.

After you place your order, we’ll email you a wedding invitation information sheet to complete and return. Please check your spelling, grammar and details carefully, as we’ll create your proof using the wording you send us.

Our digital downloads are sent electronically, so there’s no physical item to wait for in the post. After purchase, you’ll receive the file to download and print at home or through your chosen print supplier. They’re a lovely budget-friendly option if you want beautiful stationery with a professional finish.

Once your payment has been completed, your digital files will be available to download from your order confirmation. Nothing will be posted to you, so it’s a quick and convenient option if you’d like to print your items at home or through a local printer.

Yes, if you are local to Barnsley, South Yorkshire, collection is available. Once your order is ready, we’ll arrange a convenient time for you to collect it. If you’d like to use this option, just pop us a message when you place your order.

Most of our orders are made and dispatched within 5–7 business days of receiving your order. Some items, such as wedding invitations and certain stationery pieces, may take a little longer because they’re more bespoke. If you have a date in mind, feel free to get in touch and we’ll always do our best to help.

If you spot a mistake or need to update your wording, please contact us as soon as possible after placing your order. Because many of our items are handmade and personalised just for you, we may not be able to make changes once production has started. The sooner you let us know, the better.

Absolutely — you can choose coordinated pieces that suit your style and theme. We create personalised stationery and matching items, so your invitations, signage and finishing touches can all feel beautifully consistent. If you have a colour palette, theme or inspiration in mind, share it when ordering and we’ll help bring it together.

Because our personalised and made-to-order items are created just for you, we’re usually unable to accept returns or exchanges. If your order arrives damaged or there’s been an error on our side, please contact us as soon as possible and we’ll be happy to look into it for you.

Yes, absolutely. Alongside our wedding pieces, I also create a selection of baby shower and Christening items. If you’d like something personalised to suit your theme, I’d love to help bring it together beautifully.

You can pay securely at checkout using credit card, PayPal, Apple Pay or Google Pay. If you have any trouble completing your order, please get in touch and I’ll be happy to help.