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Shipping & Returns
Please note - The Lovelies Store only ships within the UK
Order Processing
Times
We aim to ship orders within 3-5 business days of receipt with the exception of Wedding Invitations & some Stationery items.
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If you require a rush order, please email enquiry@theloveliesstore.com prior to placing your order.
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Failure to submit any required information needed to personalise your order, may result in shipping delays.
Shipping Cost
*Receive FREE Standard Delivery with orders over £45 or
Upgraded Delivery on orders over £75*
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Standard Shipping Royal Mail 48 Hour Tracked
(priced by product):
Sixpence Coins & Small Vinyl's: £1.80
Signs: £2.85
Wedding Stationery, Tags & Larger Vinyl's: £2.85
Evri Standard Delivery​
Wedding Invitations & Larger Orders/Items: £4.65
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Upgrade Shipping Royal Mail 24 Hour Tracked
(priced by product):
Sixpence Coins & Small Vinyl's: £3.80
Signs: £3.80
Wedding Stationery, Tags & Larger Vinyl's: £3.80
Evri Next Day Delivery
Wedding Invitations & Larger Orders/Items: £5.99
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Return & Exchange Policy
Returns & Exchanges are not accepted on personalised items unless your order has arrived damaged in during transit.
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If your order does arrive damaged, you will be asked to supply photographs of the packaging and the damaged item(s) so that a claim for compensation can be made against the delivery company.
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Should your order arrive with a substandard quality of card or quality level of printing, we will reprint the product that fails to meet expectations. This is subject to the full return of the item(s) at the customer's cost within 14 days, and our inspection of item(s) to confirm the issue.
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Any shortages or problems with your order should be reported to us within 14 days of receipt of your order. If a return is accepted by The Lovelies Store, you must return the item(s) in the original packaging and condition it was received within 14 days of receiving acceptance of a return. After your return has been inspected, a refund will be issued within 14 days.
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Our Returns Policy is in line with the statutory returns policy governed by the Consumer Rights Act.
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DIGITAL DOWNLOADS
Digital items are not eligible for returns or refunds due to the nature of these items.